Thank you for booking an appointment with us. Whether you are a regular patient or visiting us for the first time, we look forward to seeing you soon.

Automated text messaging and emails Our system operates many automated reminders and confirmations by text and emails. Please keep an eye out for these ahead of your appointments.

New Patient Form For first time patients, you will be required to complete a New Patient Form. That can be downloaded here, printed and completed to return to us at your appointment or emailed beforehand. Alternatively, it can be completed in our waiting room at the first appointment – PLEASE ARRIVE 10 MINUTES EARLY TO DO THIS.

Toowong Village Dental receptionist Sam sharing new appointment card with patient

Finding us

If you are attending the surgery for the first time, we are located in the blue glass office tower above Toowong Village Shopping Centre.

To find us, take the Office Tower lifts up to level 2, then follow the corridor – we are located at the end of it. Alternatively, take the lift next to ‘Grill’d’ up to level 2 – we are right next door to Goodlife.

Parking / Public Transport

The Toowong Train Station is located beneath Toowong Village Shopping Centre and regular BCC buses stop along Sherwood Road.

To park, use any parking spaces in Toowong Village. There are disabled parking spaces on the rooftop carpark just beside our entrance with ramp access to the surgery and within in. There is a 2 hour maximum to park. For patients requiring treatment for longer than 2 hours, we offer a parking voucher so you do not have to pay for parking.

Please note that the rooftop carpark is a designated staff parking zone so spaces are limited.

Hicaps at Toowong Village Dental


Payment is required on the completion of each appointment. For the convenience of our patients we offer the following payment options; Cheque, EFTPOS, Credit Card (sorry, no AMEX), Zip Money and Zip Pay.


The HICAPS machine allows us to process the dental claim of a patient who is a member of a Private Health Insurance Fund at the front desk at the completion of treatment. The health insurance fund returns their portion of the cost directly back to us meaning that the patient only pays the gap fee. Please don’t forget to bring your health insurance card to each appointment as without it, the full cost of treatment will be required and claiming done after.

Preferred Provider

We are pleased to offer patients who are members of the following Private Health Insurance Fund preferred provider rates:

NIB First Choice
BUPA Members first platinum

Dental Emergencies

Dental Emergencies are given priority attention and we keep emergency appointments available on a daily basis, so please contact us as soon as a problem arises on 3870 7443.

Please understand that the available emergency appointment time may not be your first preference, and flexibility may be required so that we can address the emergency ASAP. If the emergency appointment time does not suit you, we will schedule your appointment in our next available timeslot in the subsequent days.

For emergency treatment after-hours for current patients already on file, please phone 3870 7443 and it will divert to our after-hours mobile.

Jacky Yu treating a patient in the Toowong dental clinic

Pre-booking appointments

Please note, our regular appointments can be booked out a few weeks ahead depending on the time of year. To manage this, we offer current patients attending their 6 monthly check and clean appointment to pre-book their following 6 monthly check and clean. This ensures that you have your pick of dates and times available. Our automatic text reminder system will then send you a text 2 weeks before your next appointment meaning that it can be rescheduled if the time no longer suits.